Returns & Exchanges
At Nilkamal Furniture, we strive to ensure your home shopping experience is seamless, offering a flexible 7-day return policy for items that are damaged, defective, or not as described. We are committed to providing high-quality furniture that meets your expectations for comfort and durability.
Initiate Request
Log into your account and navigate to the 'My Orders' section to select the item you wish to return within 7 days of delivery.
Quality Assessment
Upload clear photographs of the product, focusing on any defects or damages, to help our quality assurance team validate your request.
Reverse Pickup
Once approved, our logistics partner will schedule a pickup from your doorstep at no additional cost; ensure the item is kept in its original packaging.
Refund Processing
After the item reaches our warehouse and passes a physical inspection, your refund will be credited to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing